Does It take Long to Build A Shopping List?
No, we assume that you know what grocery items you need. Simply click the add to cart button next to the grocery item you need and move on to another category and do the same thing until you are finished with your list, submit it by paying with your credit card.
How Far in Advance Do I Need to Submit My Shopping List?
Submit your shopping list the day before you need a delivery, no later than 8 pm. Delivery times and days are filled on a first-come, first-served basis, and popular times do fill quickly.
How Do I Pay For My Shopping List Delivery Order?
Any major credit card through PayPal or Square. We do not accept e-checks from PayPal.
How Much Does It Cost To Have My Groceries Delivered?
$15 for orders ranging from $0.00 to $150.00 ordered on katsdelivery.com. Emailed or phoned in orders delivery starts at $25.00 for adults and $20.00 for seniors up to $150.00.
Can My Groceries Be Shipped?
No, we do not ship groceries.
Do I Need to Be Home to Receive a Delivery?
Yes, someone must be home to receive your order. A re-delivery fee ($25.00) may apply if you are not home at the time of delivery.
Can My Order Be Refused?
Yes, we reserve the right to refuse service to anyone.
What If You Don't Offer My Favorite Grocery Product?
Let us know what it is and we'll get it for you. Click our suggest a product link and we will add it to our store inventory, if it's available.
Can I Add Items To My Order?
Yes, email or call us at 205.624.0777 and let us know what you need.
Can I Cancel My Order?
Yes, click here for details. We do charge $5.00.
Do You Accept Coupons?
Unfortunately, we do not.
Will You Substitute Items That Might Not Be Available?
Yes, we substitute unavailable items for a similar product. We KATs INC can not be held responsible for out of stock items.
I Live Out Of State, Can I Shop For A Family Member?
Yes, when filling out our schedule delivery, put your family member's name and address on the form, not yours. We do need your credit card billing address at the time of checkout.
Can I Tip You?
Gratuities are greatly appreciated. It is both optional and completely at your discretion.